If you have a general complaint please call the Road Commission at (810) 767-4920 or (800) 249-4027. The switchboard operator will forward you to the appropriate department or a message will be taken and left for the department manager. If you have called before, please mention this and a note will be made of it.

If you have a specific complaint or question, please check the sections below and your question might be answered there. You may also want to look in our "Policies, Practices, and Procedures" section to see if your question/complaint may be answered/taken care of there.

Rough or bumpy gravel roads:

1. Call the Genesee County Road Commission and a complaint will be forwarded to the district foreman; or
2. If chloriding is being done:
   1. Call the Road Commission and ask if your township is being cholrided, if so;
   2. You will be advised that the Road Commission grades the roads prior to the chloride being applied, but there are no promises as to the exact date this work will be done.

Dusty gravel roads

The Road Commission takes bids and makes arrangements with a contractor to apply material (calcium chloride) to reduce the dust on gravel roads. Three chloride applications are scheduled during the summer. It takes approximately two weeks for the districts to chloride all of the gravel roads in the County.

If you have a concern regarding dusty gravel roads,

1. Call the Road Commission and state your concern;
   
   
2. If your township is to be chlorided, then you will be advised that when chloriding is scheduled to begin; or
   
   If your township is not scheduled to be chlorided, you will be advised that your township will not be participating in this application of chloride.

Potholes

Call the Road Commission and a complaint form will be made out. Please know the specific location of the pothole. If pothole is a "tire buster" (hole of considerable diameter and/or depth), the appropriate foreman will be contacted immediately.

 

Disposal of Dead Animals

• Dead deer - Horses, cows, etc.
  • The Road Commission's responsibility is to provide "a safe and convenient roadway" for motorists. To that end, the Road Commission will pick up large, non-domestic dead animals, i.e. deer, that are in the roadway or on the shoulder and that are creating a hazard for motorists. If the animal is in the road right of way, call the Road Commission with specific location, and the appropriate district foreman will be notified as soon as possible.

Rough railroad crossings

Call the Road Commission;

• The approach to the railroad crossing is the responsibility of the Road Commission and a complaint form will be completed and forwarded to the district foreman.
• The area between the railroad tracks is the responsibility of the railroad company and these calls will be directed to the Permit Office, so the appropriate company can railroad be notified.

Shoulder Ruts

The road crews periodically scrape the shoulders to pull the gravel up against the edge of the pavement and add material when necessary to fill holes. Call the Road Commission and a complaint form will be completed and forwarded to district foreman. 

Roadside Ditching

Roadside ditching is scheduled when our crews are not needed for other activities, such as patching, grading, mowing, etc.

The foreman takes into consideration several questions, when establishing priorities for ditching, such as:

1. Is this creating a road problem? (Elimination of flooding on the roadway or shoulder would take precedence over standing water in the ditch);
   
   
2. Is there an outlet readily available? (Ditching will create a deeper hole for water to stand in, if a creek or catch basin is not available to drain the water into)

Call the Road Commission and a complaint form will be completed and you will be asked if this is creating a road problem. Complaint will be forwarded to the appropriate district foreman. Switchboard operator will not get involved in explaining the local ditching program.

Fill Dirt Wanted

If you request fill dirt, the switchboard operator will transfer you to the appropriate department, they will need your name, location and phone number where you can be located.  If our crews are ditching and need some place to dispose of dirt, the foreman will contact you at that time and make arrangements.

Roadside Mowing

The Road Commission mowing policy is as follows:

• Primary roads are mowed two (2) swaths wide, twice a year;
• Local paved roads are mowed one (1) swath, twice a year;
• Local gravel roads are mowed one (1) swath, once a year;
• Subdivision streets are not mowed.
• Clear vision areas at intersections are mowed as needed.

Call the Road Commission and a complaint form will be forwarded to the district foreman. If a dangerous situation exists, foreman will be contacted by radio, as soon as possible.

Removal of Dead Trees

Dead trees that are in the road right-of-way are marked during the summer and removed during the winter months, when our crews are not busy with other activities (such as snow removal, pothole patching, etc.). Trees that the foreman considers potentially hazardous to motorists will be scheduled for removal as soon as possible.

Property owners are allowed to cut trees in the county right-of-way if  a permit has been obtained from the Road Commission Permits Department. Arrangements can be made for the property owner to keep the wood, if they so desire.

Call the Road Commission and a request  form will be forwarded to the appropriate district foreman.

Snow Removal

In order to provide adequate winter maintenance services to the motoring public, priorities have been established based on the traffic volume on the roads within the county.

The priority for winter maintenance is as follows:

1. State roads - Expressways and M routes;
2. County primary roads (multi-lanes);
3. County primary roads (two lane);
4. County local roads (paved) with high traffic volume;
5. County local roads (paved) with low traffic volume;
6. County local roads (unpaved)*;
7. Subdivision streets*

* Road crews do not work overtime on these roads or streets.

Call the Road Commission and a complaint form will be forwarded to the appropriate foreman. If this appears to be a potentially dangerous or an isolated incident (such as an icy intersection), foreman will be contacted as soon as possible.

Mailbox Replacement

If mailboxes are damaged during snow removal operations, our crews will replace it with a standard mailbox and/or post, as their schedule permits. (Road maintenance is our priority and all roads will be cleared before crews will begin mailbox repairs)

Call the Road Commission and a complaint form will be forwarded to district foreman.

Reporting Traffic Accident

CALL 911 with the following information:

1. Location of accident; 
2. Whether there are persons injured;

Reporting Cut/Down Lines

             Call 911 with the following information and the appropriate utility company will be notified:

1. Location of accident;
2. The type of damage that was done. If damage is to gas line, has line been pinched off or is it still leaking?

Signs or Signal Maintenance

Calls regarding sign or signal maintenance will be directed to the Sign Shop. If no one is available in the Sign Shop, the information will be taken on a complaint form and forwarded to the Sign Shop. If the call is regarding a signal malfunction or sign that is down, the Sign Shop foreman will be contacted by radio, as soon as possible.

Personal Calls for Employees

If the call in an emergency, inform receptionist of your name, phone number and supervisor of person you're trying to reach

If the call is not an emergency, you will be notified when employee will be available to accept their call.

Screening Department Manager's Calls

If you wish to speak to the Department Manager, you should leave your name and phone number with the department's secretary, so he/she can return your call. 

Roads Needing Resurfacing

Calls concerning the resurfacing of gravel or paved roads will be directed to the Construction Department.

Overloaded Trucks/Semi-trucks in Subdivisions

Calls regarding overloaded trucks will be directed to the weighmaster.

Encroachments on Right-of-Way

Calls concerning right-of-way encroachments will be referred to the Permit Department.